Shopping Cart
There are no more items in your cart
Our General Terms of Sale
Preamble
The present conditions are concluded between, on one hand, the company ILC, (the Seller) whose registered office is located at 59, route des Jeune 1227 Lancy, Geneva, and registered under the number CHE-201.915.972, and on the other hand, individuals wishing to make a purchase via its website https://www.extensionpointcom.fr (the Buyer).
Acceptance of the Conditions
The client acknowledges having read the general terms of sale at the time of order and declares to accept them without reservation.
Customer Service
EXTENSIONPOINTCOM provides its clients with:
An email address: [email protected]
Products
The prices of the Products are indicated in euros and include all taxes. The prices shown do not include packaging and delivery costs, which will be billed in addition and will be specified to the Buyer upon the final validation of their order.
The Products are offered within the limits of available stocks. In the event of unavailability of one of the Products, the Buyer is informed on the site with, if possible, mention of the expected restocking time. If the unavailability of a product is noted after the order validation, the Buyer will have the option to cancel their order by requesting either a refund of the amounts paid within thirty (30) days at the latest after their withdrawal or the exchange of the unavailable Product(s) by email.
The Seller incurs no liability in the event of stock shortage or unavailability of products.
Retention of Ownership
The ordered products remain the property of the Seller until full payment. However, on the actual date of delivery, the risks (including loss, theft, or deterioration) concerning the delivered products are assumed by the Buyer.
No dispute regarding the delivery itself is possible if the package appears to have been delivered, with La Poste’s computer system (scanning) serving as proof.
Order
The automatic recording systems are considered as proof of the nature, content, and date of the order. The information provided by the buyer at the time of placing the order commits them: in case of an error in the recipient’s address, the seller cannot be held responsible for the inability to deliver the product.
A new delivery would then be billed to the buyer.
Payment
The User will have the choice, when validating their order, between the following payment methods:
- Paypal
- Stripe (bank card, Visa, Mastercard, ...)
Payment must be made at the time of the online order by the Buyer. At no time can the amounts paid be considered as deposits. All orders are payable in euros, including all taxes and mandatory contributions.
The Buyer guarantees the Seller that they have the necessary authorizations to use the payment method chosen for their order when registering their order form.
The Seller reserves the right to suspend or cancel any order execution and/or delivery, regardless of its nature and level of execution, in the event of non-payment or partial payment of any amount that would be due by the Buyer, in the event of a payment incident, or in the event of fraud or attempted fraud related to the use of the website.
Penalties are applicable by operation of law to unpaid amounts after a period of ten days following the payment date or upon notification of bank payment rejection. The delivery of any new order may be suspended in case of late payment or partial payment of a previous order notwithstanding the provisions of the present.
In the context of the fight against Internet fraud, information relating to your order may be transmitted to any authorized third party by law or designated by the Seller for the sole purpose of verifying the identification of the Buyer, the validity of the order, the payment method used, and the planned delivery.
The Seller retains full and complete ownership of the sold products until full payment is received.
Delivery:
The products are delivered by different carriers depending on the chosen delivery method.
The transport costs are notified to you in your cart once you are registered.
The amount of the delivery charges is notified on the order form (the cart).
The delivery charges include handling, packaging, and transport costs.
In case of the buyer's or recipient's absence or when the package could not be delivered because the mailbox is too small: The buyer receives a delivery notice. This notice allows them to collect their package from the designated post office within fifteen days. After this period, the package is returned to the sender. No disputes regarding the delivery itself are possible if the package appears to have been delivered, with the postal service's computer system (scanning) serving as proof. In the event of noticing an anomaly with the package (opened or damaged package): The buyer should not open it and must return it to the post office within five days. A "spoliation report" must be established. Opening the package voids any possibility of recourse with the postal service. The buyer must report the issue to the Seller by contacting us via email. In case of noticing an anomaly with the package's contents (missing product, damaged product, etc.): The Buyer or the recipient of the ordered products must report this anomaly to the Seller by contacting us via email. Any reservations upon delivery of a product must be communicated to the Seller by email, fax, or registered mail within 14 days. In all cases, any delays in the package's transportation do not entitle the buyer to request damages, as we will not be held responsible. Upon receipt of the ordered Products, the Buyer must verify their conformity. Any anomaly concerning the delivery (missing or broken Product, damaged package, etc.) must be reported by the Buyer by email to customer service or by phone as soon as possible. Any claim made after 14 days will be rejected by the seller. The seller is released from their obligation to deliver in cases of force majeure (war, riot, fire, strikes, etc.) If the package appears to be stuck at a stage of distribution, the buyer must then contact customer service, which will open an investigation with the postal service. The postal service then has a maximum period of 3 weeks to provide us with the results of their research. If at the end of this period, the postal service is unable to provide us with proof, the package will be declared lost, and we will proceed with the refund of the order. EXTENSIONPOINTCOM will then notify the client and immediately proceed with the formalities for refunding the order corresponding to the lost package (products and shipping costs). However, if the postal service provides us with a document validating the delivery, EXTENSIONPOINTCOM will not be able to open a dispute file and therefore cannot proceed with the refund of your order. INCOMPLETE OR WRONG ADDRESS: In case of a delivery address error, the reshipping costs remain the responsibility of the client. UNCLAIMED PACKAGE AT POST OFFICE, RELAY POINT OR MERCHANT: In case of non-retrieval of the package, reshipping costs remain the responsibility of the client. Any delay in the package's transportation is the responsibility of the carrier or the buyer. No refund can be demanded. Right of withdrawal. In accordance with Article L. 121-20 of the Consumer Code, the Buyer has a FOURTEEN-DAY PERIOD from the day of receiving their order to send us their return request either by email, by mail, or via the dedicated form in your customer area. The products must be returned to the Seller according to the procedures described below: In case of withdrawal on your part, we will refund all payments received from you, excluding delivery costs (except for additional costs resulting from your choice, if any, of a delivery mode other than the less expensive standard delivery mode we offered) without undue delay and, in any case. We will process the refund using the same payment method you used for the initial transaction. We may defer the refund until we have received the goods or until you have provided proof of shipment of the goods, the date retained being that of the first of these facts. You must return or hand over the goods without undue delay and, in any case, no later than fourteen days after you have communicated your decision to withdraw. This deadline is deemed to be respected if you return the goods before the fourteen-day period expires. RETURN CONDITIONS: • Article must be returned within 14 days following delivery • The product must be returned in its original condition • Extensions must not have been worn or tried on. ### REFUND Upon receipt of your return, we will process your refund within 10 days using the same payment method chosen at the time of order. Shipping fees are non-refundable. In accordance with the strict hygiene conditions imposed in the beauty industry, unpacked and worn products cannot be refunded. ### RETURN FEES The shipping costs for the return are the responsibility of the Buyer. ### RETURN PROCEDURE In case of withdrawal, you must inform our customer service by email at [email protected], who will provide you with a return label containing a return request number as well as the address of the warehouse to which you must return the item. Returns not following the procedure may result in a significant delay in processing your return. ### Legal Information The provision of personal information collected as part of distance selling is mandatory, as this information is necessary for the processing and delivery of orders as well as for the establishment of invoices. This information is strictly confidential. Failure to provide it will lead to the automatic rejection of the order. In accordance with law no. 78-17 of January 6, 1978, relating to data processing, files, and freedoms, the processing of personal information collected on the Site has been declared to the National Commission on Informatics and Liberty. The User has the right to access, modify, rectify, and delete data concerning them. To exercise this right, the Buyer must send a postal letter to customer service. ### Disputes These general conditions of sale and the contractual relations between the Seller and the Buyer are subject to Swiss law. Any conflict related to these General Conditions of Sale will be subject to the exclusive jurisdiction of the Courts of the canton of Geneva, Switzerland.